Before you wait, after you ask: Vinyl Casino contact
Reach Vinyl Casino by live chat, e-mail or phone, and our team answers around the clock, every day of the week.
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Less waiting, more answers
Support is staffed all day, every day, so you choose the pace rather than the hour.
Chat to us
One moment you are mid-spin; the next, a bonus will not load, which is the sort of thing live chat handles best, typically answered within five minutes.
Start chatYour question in writing
When your question needs documents or detail attached, e-mail [email protected]; replies usually land within six hours and suit anything you want in writing.
Write to usCan I phone someone?
Just after a payment stalls, a call is often fastest: ring +64 9 225 8719 in NZST, where typical waits sit around three minutes.
Call usCheck the local support details
This block settles who answers you, in what language and on whose licence.
Should I ask now or wait?
Opening live chat reaches a person fastest, with most first replies arriving inside five minutes.
Your message reaches the right desk first time
Once you know which desk handles your case, a single message replaces a day of forwarding.
The clock when your question lands
You will know which channel answers fastest and when, in New Zealand time.
Reach out to a gambling service today
Gambling problems sit outside what any casino can fix. Independent organisations across New Zealand talk things through without charge, and they answer to nobody in the industry. Vinyl Casino shares their names so you have somewhere to turn that is not us.
Problem Gambling Foundation of New Zealand. Counselling and practical guidance for anyone whose betting has started to cost them, plus support for the people around them.
Gambling Helpline New Zealand. A free line staffed by trained people who listen first and then point you towards the right local service.
Multi-Venue Exclusion Programme. Bars you from chosen venues around the country, so a difficult moment cannot turn into a spur-of-the-moment visit.
The point where your question is clear
Before you get in touch
Line up these details and the reply comes faster and cleaner.; Your registered e-mail address; The last four digits of your payment; Screenshots of the issue; Times and dates it happened; Any reference from earlier chats
Who holds the licence you play under
It removes the worry that nobody real stands behind your account and money.
Vinyl Casino support, in plain words
Can I get help late at night or on a weekend?
Can I get verified before the weekend starts?
How long does closing my account take to go through?
Why is support only in some languages?
What happens when I check who licenses this casino?
What happens when I ask for my data to be deleted?
What if I want help but cannot recall my details?
Take your complaint up the ladder
A note, not a shrug
Tell support what went wrong and what you want fixed. A written note to [email protected] keeps the whole thread together.
Asking for the next desk
If the first answer misses the mark, ask for it to go higher. A supervisor reviews the same case with your details already in front of them.
When you go to the regulator
Still unresolved, you may bring it to the Anjouan Offshore Finance Authority, which licenses the casino. Keep your reference and dates ready for them.